Privacy Policy

Privacy Policy
Effective Date: September 24, 2025
Last Updated: September 26, 2025

1. Introduction

Welcome to Ultimate Golf & Leisure Shop (“UGL,” “we,” “our,” or “us”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our e-commerce store, or when you interact with us through SMS and other communication channels.

By using our services, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

Device Information
We collect information about your device such as browser, IP address, time zone, cookies, log files, and browsing activity.

Order Information
When you make or attempt to make a purchase, we collect: name, billing/shipping address, payment details, email, and phone number.

SMS and Communication Information
When you sign up for or interact with SMS notifications:

• We collect your phone number to verify consent and send service or promotional updates.

• SMS delivery, opt-in, and opt-out activity is logged.

When we refer to “Personal Information,” we mean Device Information, Order Information, and SMS/communication information.

3. How We Use Your Personal Information

We use your information to:

• Fulfill orders (process payments, arrange shipping, provide invoices/confirmations).

• Communicate with you regarding your orders and services.

• Screen orders and activity for risk or fraud.

• Improve and optimize our site (analytics, marketing effectiveness).

• Provide targeted advertising and promotional content in line with your preferences.

• Send SMS alerts related to orders, delivery, customer care, or promotions (only with your consent).

4. SMS Messaging & RingCentral Compliance

SMS messages are sent via RingCentral, our communications provider.

• Purpose: order alerts, service updates, or promotions.

• Message frequency may vary.

• Message and data rates may apply.

• To opt out, reply STOP at any time. For help, reply HELP.

• Disclosure: Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. Sharing Your Personal Information

We may share Personal Information with:

• Vendors and Service Providers: including RingCentral (SMS), Shopify (e-commerce platform), payment processors, and shipping partners.

• Analytics Providers: e.g., Google Analytics (policy).

• Advertising Platforms: Facebook, Google, Bing.

• Legal/Regulatory Authorities: where required by law.

• Business Transfers: in case of merger, sale, or acquisition.

We do not sell your personal information.

6. Behavioral Advertising

We use your information to show you targeted ads. For more details:

• Facebook Ads Settings

• Google Ads Settings

• Bing Ads Settings

You may also opt out via the Digital Advertising Alliance opt-out portal.

7. Do Not Track

Please note that we do not alter our data collection and use practices when we see a “Do Not Track” signal from your browser.

8. Your Rights

Canada (PIPEDA)

Canadian residents have the right to access, correct, or delete their personal data and to withdraw consent for certain uses.

United States (CCPA/CPRA)

U.S. residents, including those in California, may:

• Request details of personal data collected and how it is used.

• Request deletion of personal data.

• Opt out of the sale or sharing of personal data (note: we do not sell your data).

• Exercise these rights without discrimination.

Requests can be made using the contact details below. Verification of identity may be required.

9. Data Retention

• We retain Order Information for our records unless and until you request deletion.

• SMS and communication data are retained in line with RingCentral’s retention policies.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it immediately.

11. International Users

We operate in Canada and the United States, and may process your information in either country or in jurisdictions where our service providers operate. European users should note their data may be transferred outside the EU.

12. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted with a revised “Last Updated” date.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy:

Ultimate Golf & Leisure Shop
Trade Name: Ultimate Golf & Leisure Inc.
Phone: +1 (905) 883-3673
Email: shop@ultimategolfandleisure.ca
Address: 7250 Keele Street, Vaughan, ON, L4K 1Z8, Canada